Contact Us
A real person reads every message.
Last Updated: 31 August 2026
We'd Love to Hear From You
Whether you're mid-way through a configuration and have a question, planning a project, or just want to talk through an idea before you commit — reach out. A real person reads every message.
Customer Support
For questions about an order, the configurator, materials, delivery, or anything else:
Email: casa360support@gmail.com Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST
We aim to respond to all queries within 24 hours on business days.
Registered Office
Follow Along
For behind-the-scenes craftsmanship, new collection drops, and design inspiration across Vrikshara, Shilara, and Mritika:
Grievance Officer
This is the authoritative Grievance Officer contact block for Casa360. Every other policy page (Privacy, Terms, Refund, Shipping, Cookies) links back to this section.
In accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, complaints regarding your order, our Website, or how your personal information is handled may be directed to:
Grievance Officer: Naresh Nitharwal Designation: Grievance Officer Email: casa360support@gmail.com Response Timeline: Acknowledged within 48 hours, resolved within 30 days.
If you are not satisfied with our response, you may approach the National Consumer Helpline, the appropriate Consumer Disputes Redressal Commission, or the Data Protection Board of India (once operational for your category of complaint).
Registered Business Details
Start a conversation
Pick what it is about and we will pick it up from there. Your messages stay in your account, so nothing gets lost in an inbox.
Or reach us directly