Questions, answered.

A ready product is available for dispatch without customer-selected dimensions, materials, or finishes. A made-to-order product is crafted specifically for the configuration you confirm. The product page and checkout identify the applicable purchase mode before you order.

Where customisation is available, choose the offered dimensions, material, finish, hardware, or other options in the product configurator. Your selections and price are shown before the item is added to your cart. If your project needs something beyond the listed options, start a project conversation through Chat with Casa360.

Natural materials are individual by nature. Grain, knots, veining, colour, and texture can vary from one piece to another and from screen photography. These variations are part of authentic wood, marble, stone, and terracotta rather than manufacturing defects.

The estimated production and delivery timeline shown on the product page, at checkout, or in your order communication is the best current estimate. Handcrafting, material availability, destination, and logistics can affect it, so made-to-order dates are indicative rather than guaranteed. We will communicate any material delay.

We deliver to serviceable PIN codes across India. Available delivery, installation, or white-glove services depend on the product and destination and will be stated at checkout or in your order communication. Please provide an accessible, accurate delivery address and inspect the piece when it arrives.

The payment methods currently available to your order are displayed at checkout and may include cards, UPI, net banking, wallets, or Cash on Delivery. COD availability, limits, and any handling fee depend on the delivery location and order value.

A non-customised ready product may be cancelled without charge before it is dispatched. Once it has been dispatched, cancellation is no longer available and any eligible request follows the return process in our Refund & Cancellation Policy.

A made-to-order product may be cancelled only within 24 hours of order confirmation and before production begins. Changes to dimensions, material, finish, or delivery details can also be considered only before production begins and may change the price or timeline. Once materials have been cut or fabrication has started, cancellation and configuration changes are not available.

Eligible ready products may be returned within 7 days of delivery when unused, undamaged, in their original packaging, and in resaleable condition. Made-to-order products cannot be returned for a change of mind, colour, finish, or size preference; they are eligible only where the delivered piece is defective, materially different from the confirmed specification, or damaged in transit. Please read the Refund & Cancellation Policy for the full conditions.

Inspect the piece and packaging at delivery. Report transit damage, a manufacturing defect, or a material specification mismatch within 72 hours through your Casa360 account chat or by email, including the order details and clear photographs or video. Our team reviews claims within 3–5 business days and may arrange an inspection before offering an appropriate repair, replacement, or refund.

Damage, defect, return, complaint, and warranty requests must be registered before the order claim window closes: within 7 days of delivery for eligible ready products or 72 hours for customised products. Once an order is marked Order Fulfilled, no new claim can be registered. Sign in and use Chat with Casa360 during the applicable window so the conversation remains available under Profile → Chats.