Shipping Policy
Effective Date: [DD Month YYYY] Last Updated: [DD Month YYYY]
This Shipping Policy explains how orders placed on casa360.in across Rivaayat, Shilara, and Mritika (the "Stores"), operated by [Legal Entity Name], doing business as Casa360, are processed, produced, and delivered. It should be read together with our Terms and Conditions and Refund and Cancellation Policy.
1. Serviceable Areas
- We currently ship across serviceable pin codes within India only. We do not offer international shipping at this time.
- Serviceability for your specific pin code, including COD availability and estimated delivery timelines, is checked automatically at checkout or on the product page before you place an Order.
- Certain remote, hill, or restricted-access locations may have limited serviceability, longer delivery timelines, or additional freight charges, which will be disclosed before you confirm your Order.
2. Order Processing and Production Timelines
Casa360 products fall into two categories with different timelines:
2.1 Ready Products
Ready Products are processed and dispatched within [1–3] business days of Order confirmation, subject to stock availability.
2.2 Customised / Made-to-Order Products
Because Rivaayat, Shilara, and Mritika products are handcrafted to your configuration by artisan partners in Jaipur, production timelines vary by category and complexity. Indicative production lead times (in addition to shipping time) are:
| Category | Indicative Production Lead Time |
|---|---|
| Rivaayat — Wood Furniture (chairs, tables, storage) | [X–Y] weeks |
| Rivaayat — Large case goods (beds, wardrobes, dining sets) | [X–Y] weeks |
| Shilara — Stone tabletops, showpieces | [X–Y] weeks |
| Shilara — Large sculptural / architectural pieces | [X–Y] weeks |
| Mritika — Kitchen & tableware | [X–Y] weeks |
These timelines are indicative estimates, not guaranteed delivery dates, owing to the manual, artisan-led nature of production. You will see an estimated production and delivery window at checkout and in your Order confirmation, and we will proactively notify you of any material delay.
3. Shipping Method and Partners
We use a combination of logistics partners depending on Product size, weight, and fragility:
- Standard courier — for lightweight items such as Mritika tableware, décor accessories, and lighting.
- Specialised freight / white-glove logistics partners — for large or heavy items such as Rivaayat furniture and Shilara stone pieces, which may require two-person delivery and, where offered, in-home placement.
- Given the weight and fragility of natural stone (Shilara) products specifically, such Orders are packed with reinforced, custom crating appropriate to the material, and are transported via freight partners equipped to handle heavy, breakable goods.
The specific logistics partner and delivery mode for your Order will be confirmed once your Product is ready for dispatch.
4. Shipping Charges
- Shipping charges, if applicable, are calculated based on the Product's weight, dimensions, and your delivery location, and are displayed at checkout before payment.
- We may offer free shipping above a specified order value or during promotional periods, as communicated on the Website.
- Charges for optional white-glove delivery, in-home placement, or installation services (where offered) will be shown separately at checkout or in your Order confirmation.
5. Order Tracking
- Once your Order is dispatched, you will receive a tracking reference via email/SMS, where the logistics partner used for your Order supports tracking.
- You can also check your Order status under Order History in your account.
- For large-item freight deliveries, our logistics partner or our support team will coordinate a delivery appointment window directly with you, as such deliveries typically cannot be tracked in real time like standard parcels.
6. Delivery Process
- Delivery will be attempted to the address provided at checkout. Please ensure someone is available to receive the Product, particularly for large furniture or stone items requiring signature or in-home placement.
- For large/freight deliveries, our team or logistics partner will contact you in advance to schedule a convenient delivery window.
- If delivery fails due to an incorrect address, unavailability of the recipient, or refusal to accept without valid reason, we will attempt redelivery; additional delivery charges may apply for repeated failed attempts, which will be communicated to you before being charged.
- Please inspect the Product at the time of delivery. If you notice visible damage to the packaging or Product, please note it on the delivery receipt (if applicable) and report it to us within the window specified in our Refund and Cancellation Policy, with photographs.
7. Address Changes After Order Placement
- Address changes can be accommodated only before dispatch (for Ready Products) or before Production Commencement (for Customised Products, as defined in our Refund and Cancellation Policy), by contacting [support@casa360.in] with your Order ID.
- Once a Customised Product enters production or a Ready Product is dispatched, we may not be able to change the delivery address; any resulting redelivery or return-to-origin charges will be communicated to you.
8. Delays and Force Majeure
We will make reasonable efforts to meet the estimated timelines shown at checkout. However, delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to: raw-material sourcing disruptions, artisan workshop capacity, transport strikes, extreme weather, regional logistics disruptions, or government-mandated restrictions. Where a delay occurs, we will proactively update you with a revised timeline. Such delays do not, by themselves, entitle you to cancel a Customised Product once Production Commencement has occurred (see our Refund and Cancellation Policy, Section 2.2), except where the delay is unreasonably prolonged, in which case you may contact us to discuss options.
9. Damaged, Missing, or Incorrect Items
If your Order arrives damaged, incomplete, or different from what you ordered, please refer to the claims process in our Refund and Cancellation Policy (Section 6), including the reporting window and evidence required.
10. Installation and After-Delivery Support
Where installation or assembly is required for a Product (for example, certain modular furniture or large stone installations), the scope of installation support — whether included, optional and chargeable, or not offered — will be specified on the relevant product page or at checkout.
11. Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes in our logistics partners, serviceable areas, or operations. The "Last Updated" date above reflects the most recent revision. The Policy in effect at the time you place an Order will govern that Order's shipping terms.
12. Contact Us
For shipping-related queries, delivery scheduling, or delays, please contact:
[Legal Entity Name] (Casa360) [Registered Address, Jaipur, Rajasthan, India] Email: [support@casa360.in] Phone: [Phone Number]
Grievance Officer: [Name] · [grievance@casa360.in] · Response within 48 hours, resolution within 30 days.